Privacy Policy
Last updated: 12 August 2026
Nur Multazam Travel & Services (“we”, “our”, “us”) respects your privacy and is committed to protecting any personal information shared with us through our website, WhatsApp, lead forms, advertising channels, and related digital services.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, travel preferences, enquiry details, and any information submitted through our website, WhatsApp, Facebook, Instagram, or advertising forms.
We may also collect basic technical and usage information such as device type, browser type, pages visited, referral source, and general interaction data with our website or advertisements.
How We Use Your Information
We use your information to:
- respond to your enquiries about Umrah, Hajj, Badal Haji, Badal Umrah, tours, and related services
- contact you through WhatsApp, phone call, SMS, email, or other channels you provided
- manage bookings, customer service, and follow-up communication
- improve our website, advertising, offers, and customer experience
- measure and report advertising performance
- comply with legal, accounting, regulatory, or business requirements
Meta, Google, and Advertising Data
We may use Meta, Google, and other advertising platforms to promote our services and measure campaign performance.
For internal reporting and automation, we may access advertising account data such as campaign names, ad spend, reach, clicks, leads, and performance metrics. This data is used for business reporting, marketing analysis, and campaign optimisation.
We do not sell personal information. Any advertising data processed is used only for our business operations and marketing management.
Use of Service Providers
We may use trusted service providers and tools to operate our website, manage enquiries, process reports, automate business workflows, host data, or support advertising activities. These may include website hosting providers, Google services, Meta platforms, WhatsApp, spreadsheet/reporting tools, and authorised automation tools.
These providers may process information only as needed to provide their services to us.
WhatsApp and Communication
If you contact us through WhatsApp or click a WhatsApp advertisement, we may use your phone number and message content to respond to your enquiry, follow up on your interest, and provide relevant travel information.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including customer service, business records, legal compliance, and marketing follow-up where appropriate.
Data Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. However, no online system can be guaranteed to be fully secure.
Your Rights
You may contact us to request access, correction, or deletion of your personal information. You may also ask us to stop contacting you for marketing or follow-up purposes.
External Links
Our website or advertisements may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those external sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us:
Nur Multazam Travel & Services
Website: https://nurmultazam.com
Email: nurmultazam2014@gmail.com
Phone/WhatsApp: +60162237579